Shipping Policy

Last updated: September 9, 2026

Overview

At Proform Golf, our goal is to provide reliable and transparent shipping options to customers across the United States.

Orders may be dispatched directly through our international manufacturing partners and fulfilment centres. Our fulfilment partners perform product and order checks before dispatch as part of the shipping process.

This Shipping Policy currently applies to orders delivered within the United States.

Shipping Costs

Standard shipping within the United States is free unless a different shipping charge is clearly displayed before checkout.

Optional services, including expedited delivery, priority processing or shipping protection, may carry additional charges when selected by the customer.

Shipping Methods and Carriers

Orders are transported through international logistics networks and local delivery carriers. The final carrier may include USPS, UPS, FedEx, DHL or another qualified logistics provider, depending on the destination and available shipping service.

We cannot guarantee that a particular carrier will be used for an individual order.

Processing and Estimated Delivery Times

• Processing time: 1–3 business days

• Estimated shipping time after dispatch: 8–15 business days

• Estimated total delivery time: 9–18 business days

Business days generally exclude weekends and public holidays.

Delivery times are estimates rather than guaranteed delivery dates. Customs processing, severe weather, peak seasonal demand, carrier disruptions, incorrect addresses and other circumstances outside our reasonable control may affect delivery.

If a materially different delivery estimate applies to an order, it will be displayed before purchase or communicated to the customer.

Customs, Taxes and Import Duties

Because some orders are dispatched through international fulfilment centres, shipments may pass through United States customs clearance.

Unless otherwise stated at checkout, customers are responsible for any customs duties, import taxes or government charges lawfully imposed directly upon their shipment. Proform Golf does not control charges imposed by customs authorities or government agencies.

By placing an order, you authorize Proform Golf and its logistics providers to arrange transportation and customs processing, including appointing third parties to assist with customs clearance where necessary.

Order Tracking

After your order has been dispatched, you will receive a shipping-confirmation email containing available tracking information.

Because some packages travel through international logistics networks before being transferred to a local carrier, the initial tracking update may take approximately 3–7 business days to appear.

Please check your spam, junk or promotions folder if you do not see the shipping-confirmation email.

If more than seven business days have passed since you received your shipping confirmation and the tracking information still has not updated, contact support@proformgolfer.com.

Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate packages due to inventory location, product availability or logistical requirements.

If an order is divided into multiple shipments, the packages may arrive on different dates and may have separate tracking numbers. You will not be charged additional standard shipping fees solely because we divide an order into multiple packages.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an address error, contact support@proformgolfer.com as soon as possible. We will attempt to correct the address, but changes cannot be guaranteed once processing or shipment has begun.

If an order is delivered to the address entered at checkout, we may be unable to provide a complimentary replacement or refund when that address was entered incorrectly by the customer.

Failed or Returned Deliveries

If a package is returned because of an incorrect or incomplete address, refusal of delivery, or failure to collect it from the carrier, contact us to discuss reshipment or refund options.

Reshipment may require payment of the reasonable additional shipping cost caused by the failed delivery.

If a refund is requested, it will be processed after the returned package is received and inspected. Any shipping charge actually paid by the customer may be non-refundable where permitted by law. We will not deduct an undisclosed outbound shipping charge from an order advertised and purchased with free standard shipping.

Nothing in this section limits rights that cannot legally be excluded.

Lost, Damaged or Incorrect Shipments

If tracking indicates that your package is lost, or if your order arrives damaged, incomplete or incorrect, contact support@proformgolfer.com promptly.

Please include your order number and any available photographs, video or tracking information that may help us investigate the issue.

We will investigate the matter with the fulfilment provider or carrier and provide an appropriate resolution according to our Refund and Return Policy and applicable law.

Returns

Before returning any product, contact support@proformgolfer.com for authorization and return instructions.

Do not send returns to our registered office unless our support team expressly instructs you to do so.

We strongly recommend using a trackable shipping service and retaining proof of shipment. Our complete eligibility requirements, return costs and refund procedures are explained in our Refund and Return Policy.

Order Changes and Cancellations

To request an order change or cancellation, email support@proformgolfer.com as soon as possible with the subject line “ORDER CHANGE” or “CANCELLATION.”

We recommend contacting us within two hours of placing the order because processing can begin quickly. However, submitting a request within two hours does not guarantee that an order can be changed or cancelled.

Once an order has entered fulfilment or has been dispatched, we may be unable to stop or modify it. If we cannot cancel the shipment, you may request a return after delivery in accordance with our Refund and Return Policy and any mandatory consumer rights.

Shipping FAQ

Where is my tracking information?

Tracking information is sent by email after dispatch. Check your spam, junk or promotions folder if the email is not visible in your primary inbox.

Why does my tracking show “No information available”?

International tracking may take 3–7 business days to display its first scan. Contact us if more than seven business days have passed since dispatch without an update.

Will all my items arrive together?

Not necessarily. Items from the same order may be shipped separately and arrive on different dates.

Can I select the delivery carrier?

We cannot guarantee a specific carrier. The carrier is selected according to the destination, fulfilment location and available shipping service.

Can I change my address after ordering?

Contact ussupport@proformgolfer.com immediately. We will attempt to make the change, but it cannot be guaranteed after processing begins.

Can I cancel my order?

Contact us as soon as possible. If fulfilment has already begun, cancellation might no longer be possible. You may still use the applicable return process after delivery.

Contact Information

For assistance with shipping, tracking or delivery, contact:

Legal entity: SAILOVE LTD
Trading name: Proform Golf
Website: proformgolfer.com
Email: support@proformgolfer.com
Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

The registered office is not a product-return address unless our support team expressly confirms otherwise.